Return and Refund Policy

ONLINE RETURN POLICY

Effective as of: 07/01/2025 

1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at sales@magerack.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 30 business days for your refund to be processed once we receive your return or exchange.

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

3. ELIGIBLE ITEMS. All items of sale are eligible. and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS. Items may be in any condition.

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

6. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 20% (or the maximum amount permitted by law, whichever is less) may be assessed for returned items. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.